E-Book by Sergio Laurant
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The hotel professional's guide on how to profitably convert complaints into compliments, enjoy unlimited complaint-free days and qualify for a five-star pay raise.
This practical, easy to follow eBook written especially for hotel owners, executive members and hotel managers, explains:
- How To Profitably Transform Guest Complaints into Diamonds
- How To Enjoy Unlimited Complaint-free Days Managing Your Hotel
- How To Convert Complaining Employees into Happy and Productive Workers
- And How To Treat The Managers and The Owners To Qualify For a Five Star Pay Raise